Refund policy

RETURNS

All returns or exchanges must be made within 14 days of the date of delivery.

The sending of the package to our office is at your cost.

Nathan-Baume reserves the right to reject returns sent or communicated beyond the return period limit.

We accept returns of unused products within 14 days of delivery provided that the labels are still attached, the protective film are still on place and the product is unused. If we receive a return and it has been used or damaged, or if the tags and/or protective film are not attached, we cannot accept your return. You can request to have it shipped back at your expense.

HOW DO I MAKE A RETURN?

We’re sorry it is not automatically processed. To begin a return or exchange, please email info@nathan-baume.be with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.

Your refund will be credited to the same form of payment used to make the purchase after we received the the package back.

Returns must be sent to the following address:
51 Avenue Robert Schuman C36

1400 Nivelles - Belgium